.feedback-card { }
.feedback-body { padding: 16px 20px; }
.feedback-hint { font-size: 13px; color: var(--text-muted); margin: 0 0 14px; line-height: 1.5; }
.feedback-thanks { font-size: 15px; font-weight: 700; color: var(--text); padding: 6px 0; }

.feedback-stars { display: flex; gap: 6px; margin-bottom: 4px; }
.feedback-stars .star { font-size: 30px; line-height: 1; color: #D0D6E2; cursor: pointer; transition: color .12s, transform .12s; user-select: none; }
.feedback-stars .star:hover { transform: scale(1.1); }
.feedback-stars .star.filled { color: #F5B301; }

.feedback-details { margin-top: 14px; display: flex; flex-direction: column; gap: 10px; }
.feedback-textarea {
  width: 100%; min-height: 90px; padding: 10px 14px; border: 1.5px solid #D0D6E2; border-radius: 9px;
  font-family: 'Nunito Sans', sans-serif; font-size: 14px; color: var(--text); background: #FAFBFC;
  resize: vertical; line-height: 1.5; box-sizing: border-box;
}
.feedback-toggle { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--text-muted); cursor: pointer; }
.feedback-toggle input { width: 16px; height: 16px; cursor: pointer; }
.feedback-toggle--sub { margin-left: 24px; font-size: 12px; }
.feedback-error { font-size: 13px; color: var(--red, #D32F2F); }

/* ── Мини-чат (этапы 3-4) ── */
.feedback-chat { display: flex; flex-direction: column; gap: 10px; max-height: 340px; overflow-y: auto; padding: 4px 2px 10px; }
.feedback-msg { display: flex; }
.feedback-msg--user { justify-content: flex-end; }
.feedback-msg--bot  { justify-content: flex-start; }
.feedback-bubble {
  max-width: 80%; padding: 9px 13px; border-radius: 13px; font-size: 14px; line-height: 1.5;
  white-space: pre-wrap; word-break: break-word;
}
.feedback-msg--user .feedback-bubble { background: var(--blue, #3B82F6); color: #fff; border-bottom-right-radius: 4px; }
.feedback-msg--bot  .feedback-bubble { background: #F0F2F5; color: var(--text); border-bottom-left-radius: 4px; }
.feedback-bubble--typing { color: var(--text-hint); font-weight: 800; letter-spacing: 1px; }

.feedback-chat-input { display: flex; flex-direction: column; gap: 8px; border-top: 1px solid #F0F2F5; padding-top: 12px; margin-top: 4px; }
.feedback-chat-actions { display: flex; justify-content: space-between; gap: 10px; }

.feedback-closed { border-top: 1px solid #F0F2F5; padding-top: 12px; margin-top: 4px; display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; }